Legal notice

Legal Notice

Last Updated: [Insert Date]

Welcome to Liovip (“we,” “us,” or “our”). By accessing and using our website (the "Site"), you agree to the following terms and conditions regarding shipping and delivery. Please read these terms carefully before placing an order with us.

1. Shipping & Delivery

  • Free Shipping to the USA: We offer free standard shipping on all orders shipped within the United States, excluding Alaska, Hawaii, and U.S. Territories (additional fees may apply for these areas).

  • Delivery Timeframe:

    • Orders are typically processed within 1-3 business days.
    • Standard shipping takes 7–21 business days (after processing) depending on your delivery location.
    • Delivery times may vary due to factors such as carrier delays, weather conditions, or high demand periods.

  • Shipping Carriers: We use trusted carriers such as USPS, UPS, and FedEx to ship your orders. While we make every effort to ensure timely delivery, we are not responsible for any delays caused by the carrier.

  • Order Tracking: Once your order has shipped, you will receive an email notification with a tracking number. Please allow up to 24 hours for the tracking information to be updated in the carrier's system.

2. Order Processing

  • Business Days: Our order processing times are based on business days, which do not include weekends or public holidays.

  • Order Confirmation: You will receive an order confirmation email once your purchase has been successfully placed. If you do not receive a confirmation email, please check your spam folder or contact our customer service team.

3. Responsibility for Delivery

  • While we strive to provide accurate shipping estimates, we cannot guarantee delivery times. We are not liable for any delays or damages incurred during shipping.
  • It is the customer's responsibility to ensure that the delivery address is correct. We cannot be held responsible for undelivered packages due to an incorrect or incomplete address provided at checkout.

4. Shipping Limitations

  • International Shipping: At this time, we only offer free shipping to locations within the United States, including the 50 states and Washington, D.C. We do not currently offer shipping to international addresses.
  • Shipping to P.O. Boxes: We are able to ship to P.O. Boxes within the United States. Please ensure that your shipping address is entered correctly to avoid delays.

5. Returns & Refunds

  • All returns and refunds are subject to our Return Policy, which can be viewed on our website. Please ensure you review the policy before placing an order.

6. Disclaimer of Liability

  • Shipping Delays: We are not responsible for any shipping delays caused by unforeseen circumstances, including but not limited to, natural disasters, strikes, government regulations, or errors made by the carrier.
  • Damaged or Lost Goods: Once your order has been shipped and is in the possession of the carrier, we are not responsible for any damages or loss. Please contact the shipping carrier directly for assistance if your item is lost or damaged in transit.

7. Changes to Shipping Terms

We reserve the right to change or modify these shipping terms and conditions at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review these terms regularly for updates.

8. Contact Us

If you have any questions or concerns about our shipping policies, please contact us at:

Liovip Customer Service
Email: luxshopexpert@yahoo.com